Rovin’ Groomer LLC Policies
1. Our philosophy is to offer a stress free grooming experience for your dog with special attention to older pets and those with health issues. Your dog’s safety and comfort are our priority. We will not perform any grooming procedure that causes pain or stress.
2. You the owner, will advise us of any issues or preexisting conditions.
3. If your pet has behavior problems please let us know. Rovin’ Groomer reserves the right to use a muzzle on your dog for safety purposes.
4. We will arrive as close to the scheduled appointment time as possible, however sometimes situations may occur that will disrupt the schedule. We will text you when schedules change beyond our control.
5. Pricing varies for each dog and is determined by breed, size, and condition of your pet.
6. If we find fleas on your dog there is a $30 charge. It is the responsibility of the owner to keep your dogs flea free.
7. If your dog is badly matted and cannot be humanely dematted we will ask your permission to clip the hair shorter and “start over”.
8. The owner is responsible for your dog being up to date on vaccinations.
9. In the event you need to cancel an appointment you will notify Rovin’ Groomer LLC at least 48 hours prior to your appointment. You may leave a voicemail or text. If you fail to do so there will be an additional Service Fee ($25 per dog) added to your next grooming appointment charges or you will be billed for same.
10. There is a $50 fee for NSF/returned checks for which you will be billed. Payment is due at completion of the groom.
RELEASE FORM
I understand and do agree to the above terms for the grooming and maintenance of my dog(s) and in consideration of the grooming services of Rovin’ Groomer LLC, agree to hold harmless from damage, loss, or claim arising from any known or unknown pre-existing condition of my dogs(s). The pursuit of any veterinary, behavioral, or rehabilitation services, and payment thereof, is the sole responsibility of the pet owner. Additionally, I agree to release Rovin’ Groomer LLC and its agents from any and all liability associated with damages to person, pet, or property by or relating to services rendered or service equipment used by Rovin’ Groomer LLC and it’s agents.
I have read and accept this policy for the groom today and for all future grooming appointments. |